Industry Leading Enterprise Level Support
We know you have a job to do. Our job is to help you do it. We take your case seriously and we won’t pass the buck. We believe in going above and beyond, simply because it feels better that way.
We Have Flexible Monthly Support Options
Our service provider partners comprehensive, secure, and global cloud platforms are built for business and we back all of our offered solutions with business class support options. Flexible support options are available for customers of all sizes, with optional add-on Service Engineering and Infrastructure Architecture professional services support as needed.
Our Support Is Different
Oxbury Group offers the most comprehensive set of solutions anywhere, making it easy to source, implement and manage multiple cloud services. We know you have a job to do. Our job is to help you do it. We take your support seriously and we won’t pass the buck. We believe in going above and beyond, simply because it feels better that way. We are different because we mean it and you will see once you start working with us.
Our Available Support Service Reps
Shared Cloud Service Engineers
Senior Designated Cloud Service Engineers
IT Cloud Infrastructure Service Manager
Dedicated Security Infrastructure Team 24/7
Their focus is on your enterprise-wide visibility and management of your organization’s infrastructure security in order to maintain controls, identify weaknesses and help ensure proper compliance and reporting. By integrating security into your network/cloud services, data center services and workplace services, Oxbury Group maximizes clients’ global IT security posture, while minimizing clients’ costs and risks from the start.
Dedicated Technical Account Manager
Your Technical Account Manager is there to provide a comprehensive support strategy based on each client’s unique business requirements, so your energy can be refocused on innovation. Below are the main areas of concentration.
Billing (service credits & inquiries)
Incident Management Escalation
Order Support & Renewal
Bi-Annual Metrics Evaluation Sessions
Dedicated Account Project Manager
Pricing for all support tiers are based on monthly billing usage, according to the list below.
= 10% of total monthly cloud service usage.
= 7% of total monthly cloud service usage.
= 5% of total monthly cloud service usage.
= 3% of total monthly cloud service usage.